Shipping & returns.
Everything you need to know about getting your toys, and what happens if something's not right.
Shipping
Where we shipNew Zealand and Australia
Processing1 to 3 business days
DeliveryUsually 7 to 14 business days after dispatch
TrackingEmailed to you as soon as it ships
Ordering more than one toy, or the Bad Habits Pack? Your toys may arrive in separate parcels on different days. Don't stress, they're all on their way.
Returns
Damaged or faulty?Tell us within 30 days of delivery
What we'll doSend a replacement or refund you
Used toysCan't be returned unless faulty, for hygiene reasons
Your rightsNothing here limits your rights under NZ or Australian consumer law
Toy arrived broken?
- 1
Email us
Send your order number to degendogshop@gmail.com.
- 2
Snap a photo
Show us what's wrong with the toy.
- 3
We sort it
A replacement or refund, no fuss.
Still got a question?
Flick us an email and a human will get back to you.